At Reynolds Services, Inc. (RSI) we apply a three-tiered approach to how we deliver best-in-class customer service. Every RSI Customer, no matter their annual sales volume, has a dedicated Customer Experience Team assigned to their account. This approach ensures that every step of the way you have a team member serving as an extension of your business. We strive to ensure your needs are met and that we are building a strategic partnership from the first phone call. Your team consists of a Sales Executive, Customer Service Representative and our Director of Corporate Services all working together to ensure that you are actively engaged in the process from order placement to product delivery. Here is a little bit of information about the members of your team.
Sales Executive
By partnering with RSI you have the largest domestic tin mill service center and a trusted supplier of specialty metals at your fingertips. Our metal sales team members have an average of 30 years industry experience.
Customer Service Representative
Your dedicated CSR is your ‘single point of contact’ to help you every step of the way, from order inquiry through fulfillment and beyond. They are an extension of your Company ensuring you receive the highest quality product & service.
Director of Corporate Services
Her goal is to work with you and RSI to ensure a positive Customer Experience and develop long-term partnerships.
If this is your first time visiting the new RSI website then welcome! If you are a returning partner then we invite you to take a look at the new and exciting ways we are enhancing our customer service. You can reach us by phone at 724-646-2600, via email at info@rsi.biz or through our contact us page.
